Returns and exchanges

Partial returns against the original invoice, cash or store-credit refunds, and exchanges in one step.

  1. Open Sales invoices and search by invoice number.
  2. Enter the returned quantity on each line.
  3. For a return: choose cash, card or the customer's store credit and press “Record return”.
  4. For an exchange: press “Exchange for other items”, add the new items, and enter any extra cash if they cost more.

The return window is set in Settings; after it a return needs a special permission.

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