# Returns and exchanges

> Partial returns against the original invoice, cash or store-credit refunds, and exchanges in one step.

1. Open Sales invoices and search by invoice number.
2. Enter the returned quantity on each line.
3. For a return: choose cash, card or the customer's store credit and press “Record return”.
4. For an exchange: press “Exchange for other items”, add the new items, and enter any extra cash if they cost more.

The return window is set in Settings; after it a return needs a special permission.

_2026-11-05_